reFeRRaL pRoCeSS
From a referral process, clients are supported by a team of trained befrienders in a weekend stay at the House.
A referral must come from a trained professional, eg doctor, psychiatrist, social worker, school teacher/guidance councilor. If you are unsure if you can
be referred to us, please give the weekend Coordinator on duty a call to discuss.
Referral Agents will need to complete a referral form in order to refer to us. If you need a referral form please contact us and we shall send it ASAP. When referring to us it is vital that you call to confirm availability in the House (as we may already have a client). On receipt of the referral plan, the coordinator will be in contact with referral agent to discuss the House and client’s needs.To minimise risk to our befrienders we cannot accept clients who have substance abuse issues or cannot administer their own medication.
On arrival to the House, the client will need to sign a contract covering the guidelines of the visit. Clients and Referral Agents will be given the location
of the House during their discussions. We do not allow visitors over the weekend, and the understanding is that the location be kept confidential.
Mobile phones, medication and any sharp objects are locked in a secure cabinet during the client’s stay. Clients are referred to us under their own free
will and we accept repeat referrals as we know clients love to come back for another stay.
As our coordinators are volunteers (and work full time) if you need to leave a message it will be returned ASAP. We currently have 4 coordinators: Netti, Emma, Donna and Trudi.
